Privacy policy

Privacy Policy – Five Oceans

This Privacy Policy describes how fiveoceansundies.myshopify.com & fiveoceans.net.au (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase.

Collecting Personal Information

When you visit our Site, we collect certain information to help us provide our services and improve your experience.

Device Information

  • Examples: Browser type, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.

  • Purpose: To load the Site accurately, and perform analytics to optimise performance.

  • Source: Automatically collected via cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our service providers (including Shopify).

Order Information

  • Examples: Name, billing/shipping address, payment information (including credit card details), email, and phone number.

  • Purpose: To process your order, arrange shipping, send invoices/order confirmations, communicate with you, screen for potential risk or fraud, and provide information or advertising (if you have opted in).

  • Source: Collected directly from you.

  • Disclosure: Shared with Shopify and third-party providers that help us deliver your order (e.g. payment gateways, shipping providers).

Customer Support Information

  • Examples: Contact details, correspondence, or other information you provide when requesting support.

  • Purpose: To provide assistance and improve our service.

  • Source: Collected directly from you.

Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us to request deletion.

Sharing Personal Information

We share your personal information with service providers to help us deliver our services. For example:

  • Shopify powers our online store. You can read more about how Shopify handles personal data here: Shopify Privacy Policy.

  • We may share personal information to comply with applicable laws, regulations, or lawful requests, or to protect our rights.

Advertising & Analytics

We may use your personal information to provide targeted advertising or marketing communications. For example:

Using Personal Information

We use your personal information to:

  • Provide and fulfil our services (selling products, processing payments, shipping, customer support).

  • Communicate with you about your orders, products, or promotions (if opted in).

  • Improve and optimise our Site and services.

Your Rights (Australia)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have rights to:

  • Access the personal information we hold about you.

  • Request correction of your information if it is inaccurate.

  • Request deletion of your personal information, subject to certain exceptions.

To exercise these rights, please contact us using the details below.

Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Cookies

We use cookies to make your browsing and shopping experience better. Cookies help us remember your preferences and improve site performance. You can control cookie preferences through your browser settings, but this may affect site functionality.

Do Not Track

We do not alter our data collection in response to “Do Not Track” signals from browsers, as there is no consistent industry standard.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

Contact Us

If you have questions, complaints, or would like to exercise your privacy rights, please contact us at:

Five Oceans
PO Box 6337, Broome WA 6725, Australia

hello@fiveoceans.net.au